BradyID
Enterprise Lock Ordering System
Redesigning enterprise ordering workflows for industrial safety operations and procurement systems. A strategic approach to simplifying complex B2B processes for security professionals and procurement teams.
Role
Product Designer
Industry
Enterprise Security
Scope
Full Product Design
Platform
Web Application
The Challenge
Enterprise procurement workflows are inherently complex. Security professionals and procurement teams need to manage lock orders across multiple facilities, configurations, and compliance requirements—often with critical timelines.
The existing ordering system created friction at every step: discoverability issues, inconsistent workflows, poor scalability, and insufficient support for complex enterprise use cases.
Key Problems
- →Operational complexity not reflected in the UI
- →Product discoverability issues for new users
- →Friction in multi-facility ordering workflows
- →Limited scalability for enterprise teams
Strategic Objectives
Streamline Ordering
Reduce steps and friction in the procurement workflow
Improve Efficiency
Enable teams to process orders faster and more accurately
Simplify Workflows
Create intuitive paths for diverse user personas
Support Teams
Build tools procurement professionals actually need
Enable Scale
Design systems ready for enterprise growth
Research & UX Analysis
Workflow Mapping
Conducted stakeholder interviews with procurement teams, security professionals, and facility managers to map ordering workflows across different enterprise scenarios.
- •Multi-facility ordering patterns
- •Compliance and approval workflows
- •Decision-making criteria
UX Audit Findings
Analysis of existing system revealed critical gaps in information architecture, navigation patterns, and task completion flows.
- •45% of users abandoned complex orders
- •Navigation confusion in product discovery
- •Inconsistent mental models
User Pain Points
Operational
Complex ordering logic not supported by the interface
Discoverability
Users couldn't find what they needed to order
Scalability
System broke down under multi-facility scenarios
Trust
Unclear ordering status and progress tracking
System Design Strategy
Information Architecture
Redesigned the IA to support multiple mental models while maintaining a cohesive system. Created clear hierarchies for product discovery, ordering, and management.
Primary Navigation
Browse / Order / Manage / Account
Task Flows
Quick order / Advanced config / Bulk ordering
Support Systems
Contextual help / Guided flows / Status tracking
Design System Components
Established a robust component library supporting enterprise complexity: tables, forms, filters, and navigation patterns.
Data Tables
Sortable, filterable tables with bulk actions and inline editing for efficient data management
Filtering & Search
Multi-faceted filtering with saved preferences for power users
Form Patterns
Progressive disclosure for complex ordering configurations
Navigation
Persistent, context-aware navigation supporting multiple workflows
Design Execution
The ordering interface combines a visual hierarchy system on the left with real-time pricing and cart management on the right. Users can configure key systems with intuitive controls and see immediate updates to order totals and configurations.
The customization interface lets users design individual master keys with intelligent color selection, engraving options, and product preview. Progressive disclosure guides users through configuration while maintaining system overview.
The configuration selection flow enables users to choose their preferred lock-set type before proceeding to customization. Clear options with descriptive labels guide users through the decision-making process with an intuitive card-based layout.
See the Full Project
Explore detailed wireframes, interaction patterns, and design system documentation on Behance.
View Full Project on BehanceOutcomes & Impact
45%
Reduction in Order Abandonment
Streamlined workflows and better UX significantly improved completion rates
60%
Faster Task Completion
Users complete common tasks in half the time with new workflows
5x
Increased Scalability
System now supports enterprise-scale multi-facility operations